Shipping Policy

Processing Time

Most Precision Layers products are made to order.

Our current estimated processing time is displayed on the product page or during checkout. Processing time refers to the time needed to print, clean, cure, inspect, prepare, and package your order before shipment.

Processing time does not include carrier transit time.

Orders containing multiple products, large multipart models, custom-sized items, or custom-print requests may require additional production time. We will contact you if a significant delay is expected.

Shipping Rates

Shipping charges are calculated at checkout based on the destination, package weight, package size, and available shipping service.

When multiple items can be shipped safely in one package, they may be combined.

Domestic Shipping

Orders within the United States are shipped using the carrier and service selected at checkout.

Most orders include tracking. Once your order ships, tracking information will be sent to the email address provided during checkout.

Carrier delivery estimates begin after the order has been transferred to the carrier. Delivery dates are estimates and are not guaranteed.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Please review your address carefully before submitting your order. Contact us as soon as possible if a correction is needed.

We cannot guarantee that an address can be changed after production or fulfillment has begun. Additional shipping charges may apply if an order is returned because of an incorrect, incomplete, or undeliverable address.

Delayed or Stalled Tracking

Carrier scans and tracking updates can occasionally be delayed.

If tracking has not updated for several business days or your order appears significantly delayed, contact Precision Layers and we will review the shipment.

Carrier delays caused by weather, transportation disruptions, peak-season volume, or other circumstances outside our control may extend delivery time.

Lost or Misdelivered Packages

If tracking indicates that your order is lost or misdelivered, contact us promptly.

We may ask you to:

• Confirm the shipping address
• Check with household members or neighbors
• Contact the local carrier office
• Provide additional information needed for a carrier claim

After reviewing the circumstances, Precision Layers may provide a replacement shipment, refund, carrier claim, or another reasonable resolution.

Damaged Packages or Products

Please inspect your order after delivery.

If an item arrives damaged, contact us within 7 days of delivery and include:

• Your order number
• A description of the damage
• Clear photographs of the damaged item
• Photographs of the shipping box and packaging

Please retain the item and packaging until the issue has been reviewed.

Depending on the circumstances, we may provide replacement parts, replace the product, issue a refund, or offer another reasonable resolution.

Missing Parts or Incorrect Items

If your order is missing a component or contains an incorrect item, contact us within 7 days of delivery.

Please include your order number, a description of the issue, and photographs of everything received. We will review the order and work to correct the problem.

International Shipping

International shipping may be available to selected destinations.

International orders may be subject to customs duties, import taxes, brokerage fees, handling charges, or other fees imposed by the destination country. Unless expressly stated at checkout, these charges are not included in the product price or shipping charge and are the customer’s responsibility.

Customs inspections and processing may delay delivery. Precision Layers does not control customs processing times.

Shopify recommends disclosing how duties and import taxes are handled when selling internationally.

Customs Information

Customers are responsible for ensuring that ordered products may legally be imported into their destination country.

We will provide accurate customs descriptions and declared values. We will not mark purchases as gifts or intentionally undervalue shipments.

Order Changes and Cancellations

Because most products are made to order, address changes, product changes, and cancellations might not be available after printing or production begins.

Please contact us as soon as possible if you need to request a change.

Cancellation and refund eligibility are governed by our Return and Refund Policy.

Combined Orders

Separate orders may be combined when practical and safe to do so.

Combining orders is not guaranteed. Contact us promptly after ordering if you would like us to review whether separate orders can be shipped together.

Contact Us

For shipping questions, use our Contact Us page or email:

Precision Layers
hello@precisionlayersprints.com