Return and Refund Policy

We want you to be satisfied with your order. Please contact Precision Layers within 7 days of delivery if your order arrives damaged, contains missing parts, or is materially different from the product description.

Damaged or Missing Items

If an item arrives damaged or incomplete, please contact us with:

• Your order number
• A description of the issue
• Clear photographs of the item and packaging

After reviewing the issue, we may provide replacement parts, a replacement product, or a refund, depending on the circumstances.

Please contact us before attempting repairs or returning an item.

Returns

Returns may be accepted for eligible standard products when requested within 14 days of delivery.

To be eligible for a return:

• The item must be unused, unpainted, unassembled, and in its original condition
• All parts, accessories, and packaging must be included
• The return must be approved before it is shipped

Customers are responsible for return shipping unless the item arrived damaged, defective, incomplete, or incorrect.

Original shipping charges are not refundable unless the return is due to an error by Precision Layers.

Non-Returnable Items

The following items are not eligible for return due to buyer preference or change of mind:

• Custom-sized products
• Custom 3D-printing orders
• Personalized or modified products
• Items that have been assembled, painted, primed, sanded, cut, glued, or otherwise altered
• Digital files

This does not limit assistance for products that arrive damaged, defective, incomplete, or incorrect.

Cancellations

Standard product orders may be canceled before production begins.

Because most products are made to order, cancellations may not be available once printing or production has started.

Custom orders cannot be canceled after production begins unless approved by Precision Layers.

Refunds

Approved refunds are issued to the original payment method after the returned item is received and inspected.

Processing time by the customer’s bank or payment provider may vary.

Return Authorization

Do not mail a return without contacting us first. Unauthorized returns may be delayed or refused.

To request assistance, use our Contact Us page and include your order number.